Refund and Payment Policy

Pricing and Activation

• Paid plans, quotas, and limits are shown on the product site, inside the dashboard, or in a written offer.
• Service activation for a paid plan begins after a valid invoice or payment confirmation is received and accepted by our billing workflow.
• We may provide trial access, grace credits, or manual account credits at our discretion.

Crypto Invoice Payments

• Where we use crypto invoices, you must pay the exact invoice using the supported asset and network shown in the provider flow.
• An invoice is not treated as paid until the payment provider reports a confirmed or finished status to our billing system.
• Incorrect asset selection, wrong network usage, underpayment, or expired invoices may prevent activation or require manual review.
• Blockchain network fees, slippage, custody delays, and provider-side confirmation times are outside our control.

Renewals and Expired Service

• Unless a separate recurring arrangement is clearly offered, renewals may require a new invoice or a new payment confirmation cycle.
• If a renewal invoice is not paid in time, we may downgrade the account, pause paid features, or keep the account on a free or grace status.
• Existing abuse, unpaid balances, or risk concerns may cause a renewal request to be reviewed manually.

Refunds

• Because the service is digital, usage-based, and fraud-prevention oriented, completed periods, consumed quotas, manual credits already used, and confirmed crypto settlements are generally non-refundable.
• We may review refund requests in cases of duplicate payment, accidental overpayment, invoice processing error, or confirmed provider-side mismatch.
• Any discretionary refund may be reduced by network fees, conversion losses, payment processor charges, or already-consumed service value.
• Approved refunds are sent only to the destination and in the manner we reasonably determine is safe and compliant.

Chargebacks, Disputes, and Abuse

If a payment is disputed, reversed, associated with sanctions concerns, or linked to abuse, we may suspend service, hold credits, request additional verification, or decline future billing. We may also cooperate with payment providers and relevant legal processes where required.

How to Request Help

If you believe there was an invoice error or you need a billing review, contact support@markedasfraud.local with the account email, company name, invoice or payment reference, date, and a short explanation of the issue. We aim to review billing issues in a commercially reasonable timeframe.